May 16, 2020

Curb-Side Pickup Coming Soon

Hi Everyone,

As you've probably heard, both California and San Francisco are relaxing some of the restrictions on business operations.  Specifically, retail businesses like Borderlands will be allowed to start offering "curb-side pickups" to the public starting on Monday, the 18th.  We are, as you'd expect, very excited to start being able to handle business in a slightly more "normal" way.  It's also going to be really nice not to need to pack up every single book that we sell and send them by mail.

However, we aren't going to start immediately.

The guidance from the city Health Department has been a bit scant so far, and that is part of the reason that we're going to delay a little bit.  But, moreso, I want to have time to think through our procedures carefully and get the supplies and equipment that we'll need on hand before we start.  As I see it, there is no reason to rush headlong into this and, given the risks associated with making mistakes, there is a very good reason to move slowly and thoughtfully.

We will start a trial of doing curb-side sales on Wednesday, May 20th, from 11 am to 5 pm and we'll continue on Thursday and Friday, the 21st and 22nd.  Then we will close for the weekend, assess how it went and, assuming that we have a good system in place, we will start a regular schedule on Monday, May 25th.  For the first three days, Jude and I will be the only people working at the shop.  Starting on the 25th, I anticipate that we'll be bringing staff back to the store, opening for longer hours (probably 10 or 11 am to 6 or 7 pm), and be operating seven days per week.  Below you'll find an explanation from Jude about how the process will work.

It saddens me that we not be able to allow any customers into the store during this stage of reopening, and I also regret that we won't be able to spend much time at all socializing with you when you stop by.  But, this is much better than the circumstances that we've been working under and, although we'll only see you for a short time, it makes me very happy that we'll be able see our favorite people in the world -- you, our customers.

Warm Regards,

We're happy to be able to provide front-of-store ("curbside") pickup by appointment for your book orders!  In keeping with directives from San Francisco's Health Department, we've developed the following system to keep our customers and employees safe while getting you the books you need.

How it works: just call us (415 824-8203) or email to place your order.  If you call us, we'll ask for your book selections and credit card info for payment, and we'll set up a time for to pick up your order.  If you email, please send us your book selections and your phone number; we'll call you to get payment information and set up an appointment for pickup --  please DON'T email us credit card info -- it's not secure.

Please arrive on-time for your pick up appointment, or call us and let us know if you need to reschedule.  IMPORTANT - the health order requires that you wear a face-covering to your pick up appointment; we're prohibited from serving anyone who isn't wearing a mask, bandana, or other face-covering.  Once you arrive, call the store to let us know you're here, and wait on the tape line outside the window.  We'll put your bag of books and receipt outside the door and wave cheerily.  (Cheer levels may vary by employee.)  Confirm that your order is correct, give us a thumbs up through the window, and you're on your way!

All Best,

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